Except where otherwise specified, we Alavanca Mimosa Lda (trading as Genesis Villa Rentals) with the registered company address, Avenida paulista do Atlântico, N° 16, escritório 5.07, 1990-019, Parque das Nações (company no. 518047725) act only as an agent in respect of all ‘accommodation only’ bookings we take and/or make on your behalf.

We have taken reasonable steps to ensure that any owners, companies or suppliers used either in Portugal or abroad are reputable. We have however no direct control over such organisations / people or their employees and therefore we accept no liability in relation to any contract you enter into or for any Accommodation or for the acts or omissions of the Supplier Principal or any supplier or other person(s) or party(ies) connected with any Accommodation Services.

The terms ‘Client’, ‘Your’ and ‘You’ refer to the person booking the property. ‘Owner’ refers to the principal, owner or representative of the property. ‘Genesis Villa Rentals’, “We”, “Us”, “Our” refers to Alavanca Mimosa Lda.

By making a booking, you confirm that, on behalf of yourself and all individuals named in the booking:

1. You have read and agree to be bound by these terms and conditions.
2. You consent to Genesis Villa Rentals sharing the personal data provided to us with the Owner in accordance with our privacy policy and confirm that you are authorised to disclose personal information for everyone named in the booking, including any special categories of data (such as health conditions, disabilities, or dietary requirements).
3. You agree to the Owner submitting passport details of all travellers to SEF (Portuguese border control), as required by Portuguese law (please note: Genesis Villa Rentals must pass this information to the Owner to enable compliance with legal obligations. If you do not agree, we will not be able to proceed with your booking).
4. You are over 25 years of age and accept responsibility for all individuals staying in the property and for any use of services or equipment included in the booking.
5. You accept full responsibility for all payments due for the booking on behalf of everyone listed in the booking.
6. You will ensure that only the individuals whose details have been submitted to Genesis Villa Rentals occupy the property at any time, without exceeding the property’s guest capacity.
7. You will not hold any events at the property unless authorised in advance by Genesis Villa Rentals on behalf of the Owner.
8. You will ensure the property remains a smoke-free environment.
9. You will ensure that no pets are brought into the property.
   
   Contract:

   By making a booking via Genesis Villa Rentals you are entering into a contract with the Owner, which is the Owner/supplier of the property named in the booking form. As an agent we accept no responsibility for any actions or failings by them. Your booking is subject to these Agency Terms and Conditions and the specific terms and conditions of the relevant Owner you contract with and you are advised to read both carefully prior to booking. Any additional bespoke Owner terms and conditions which apply to your booking will be shown on the property website link under the relevant tab on our website, in the booking contract and will also be available on request from Genesis Villa Rentals. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
   
   

By making a payment (whether a deposit or the full amount) you confirm that you have agreed to these Agency Terms and Conditions, all details made available to you in writing regarding the Accommodation services via email, the property specific terms or any brochures regarding the property/service supplied prior to us issuing the booking confirmation on the Owner’s behalf.

We do not act in any other capacity and do not enter into any contract with you in respect of the rental of your property which will at all times be with the owner. The owner’s own terms and conditions (where they have them) will apply in addition to these terms and conditions of booking and in the event there is any conflict between any provision of these terms and conditions of booking and the owner’s terms and conditions, the relevant provision of the owner’s terms will take precedence.

Booking:
Before confirming your booking and making any payments to Genesis Villa Rentals, please make sure you have read all details carefully in relation to the booking. In particular, check names, numbers of guests, property/service booked, dates and any other details are recorded correctly. Please ensure that the names given are the same as in the relevant passport. Errors should be advised of immediately as amendments at a later date may result in additional charges. The information will be shared with the Owner in accordance with the terms of our privacy policy as necessary for them to deliver the Accommodation Services. The information will be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any special category (sensitive) information that you give to us such as details of any disabilities, or dietary and religious requirements. In making this booking, you consent to this information being passed on to the relevant persons. If we cannot pass this information to the relevant persons (owner/supplier/principal) we will be unable to provide your booking. Full details of our data protection policy are available upon request.

Final departure and access information for the property will not be supplied until your Accommodation Services have been paid for in full, we have received any applicable refundable damages deposits for the property and you have supplied all passport information for all guests.

Your booking is confirmed and a contract between you and the Owner will exist when we send you confirmation on their behalf. This will usually be within 48 hours of receipt of your payment and the signed booking form.

Payment:
In order to book your chosen Accommodation Services, you must pay a deposit of up to 30% of the total cost of the booking (or full payment if booking within 10 weeks of your arrival at the property or as otherwise requested by the Owner). It is a term of all Owners that we use, that such deposit shall be non-refundable. If you have paid a deposit, you must pay the full balance up to 10 weeks (depending on the terms of the Owner). Please check the web link of your chosen villa or your pre- booking confirmation email for exact payment conditions) before your arrival at the property. If full payment is not received by the balance due date, we will notify the Owner who may cancel your booking and charge cancellation fees. In the event of a short notice reservation, if the payment is not received before the client is due at the villa, the owner will have the right to withhold the property keys until the payment is received or cancel your booking and charge cancellation fees.Except when otherwise advised, all monies paid to Genesis Villa Rentals will be held on behalf of the Owner and forwarded on to the Owner on your behalf in accordance with our agreement with the Owner.

Cancellation By You:

All cancellations must be made only by the lead guest in writing, via email we will act accordingly and advise the Owner. Cancellations can only be accepted in accordance with the terms and conditions of the Owner of your Accommodation Services. Where you cancel your booking of Accommodation Services, the Owner will charge cancellation fees (which may be as much as 100% of the cost of the Accommodation Services and will normally increase closer to the date of arrival). Where you cancel on or before your balance due date, you will forfeit your entire deposit. For cancellations made after the balance due date, the cancellation fee will vary depending on your chosen Accommodation Services and the time of cancellation. The relevant cancellation terms of the Owner will be set out on the individual accommodation page under booking conditions, as well as in your booking contract.

Any cancellations or amendments will be confirmed in writing, via email, by Genesis Villa Rentals.

Where you choose to cancel your Accommodation Services due to border closures at the stage of the balance payment, or after that date, you must advise us immediately in writing (via email). Where border closures have been implemented in your place of residence making you unable to travel to your booked property, we will liaise between you and the Owner to attempt to arrange alternative dates, but we will not be liable or obligated to make any refunds or pay any compensation to you. As agent only, we have no responsibility to you in such circumstances and the relevant terms of the Owner will apply.

You may be able to claim cancellation fees from your insurance if your reason is covered. Submit claims directly to your insurance provider.

Amendments To Your Booking:

If you wish to make any changes to your booking you must submit your request in writing and we will liaise with the Owner on your behalf in respect of such change. Whilst we will try to assist, we cannot guarantee that the Owner will meet such requests. Amendments can only be accepted in accordance with the terms and conditions of the Owner of your Accommodation Services. Where they are able to accommodate the amendment, a fee may be charged by the Owner (please ask for details of applicable fees in respect of your chosen Accommodation Services) and an administration cost of €100 per amendment must be paid to Genesis Villa Rentals in respect of any such request submitted.

Please note: some Owners do not allow changes and therefore full cancellation charges will apply.

Changes/Cancellation By The Owner:
You will be advised of any cancellation or significant changes made by the Owner as soon as possible. In the event of cancellation by the Owner, we will aim to find alternative accommodations from the same Owner or, if needed, accommodation from another Owner, but we will have no further liability to you. Should you request a refund we will liaise with the owner on your behalf. If you choose a different vacation home that is less expensive than your original reservation, you will be reimbursed for the difference. If the alternative is more expensive, you will need to cover the additional cost. The changed accommodation will be subject to our agency terms and the owners terms for the relevant property.

Property contents and appliances may occasionally be unavailable or require repairs. We will inform you of any minor changes before your arrival, but we nor the owner are not liable for compensation if these items are missing/unavailable. The failure of public utilities like water, gas, and electricity, as well as the malfunction of mechanical or electrical equipment like pumps, boilers, swimming pool filtration systems, and air conditioners, are not under our control and, for that reason, Genesis Villa Rentals and the owner cannot offer compensation.

Any compensation is restricted to property hire costs only, Genesis Villa Rentals and the owner are not liable for any cancellation or admin charges for travel arrangements or losses you may incur as a result of change or cancellation.

Pricing & Accuracy of Information:

Errors sometimes occur so make sure you check prices, photos and information and details/descriptions prior to booking. Changes can occur and we will update information/photos accordingly. Should changes be made, it is the responsibility of the Owner to pass on this information to us and if changes are made without our knowledge, we are not responsible for not updating information.

We reserve the right to amend advertised prices at any time. If a price changes between you making an enquiry and confirming your desire to book, then the price advertised on the website at the time of confirming your booking shall apply. Once a booking is confirmed, all prices will be honoured by our Owner.

Every care has been taken in compiling the contents of this web site. However, all information about the properties has been provided by the advertisers and reproduced by us in good faith. We will not be held liable for any errors, omissions, misunderstandings or claims arising from the advertisement or any arrangement or booking made with an advertiser.

If you believe any information on the site to be inaccurate, please let us know and we will investigate and correct if necessary.

Any opinions, advice, statements, services, offers, or other information or content expressed on the site are those of the owners of the properties or their agents and not ours.

We do not endorse or recommend any of the properties on our site. The information does not constitute any form of advice or recommendation by us and is not intended to be relied upon by you in making any decision to rent a property.

Please note owners reserve the right to use chlorine in salt water swimming pools in hot weather.

The ‘air-con’ property icon applies to properties with either partial or full air conditioning available.

Purchase of Additional Services:
For other services that you may require such as car hire, transfers, games equipment, boat trips etc; Genesis Villa Rentals can recommend suppliers and put you in contact with them if you wish. Please note that any bookings for such services are made directly with the relevant supplier and are entirely separate to your booking made with Genesis Villa Rentals. We can only recommend such suppliers, and any bookings you make with them have no connection with Genesis Villa Rentals. We do not provide any ‘package holidays’ or ‘linked travel arrangements/services’ in any circumstances.

Insurance:
Many Owners require you to take out travel insurance as a condition of booking with them. In any event, we strongly recommend that you take out a policy of insurance to cover you and all persons traveling against the cost of cancellation by you, the cost of assistance (including repatriation) in the event of accident or illness, loss of goods/baggage, loss of money and force majeure events where possible. It is important that you read travel insurance policies, or check with the insurance provider to ensure you are covered for all eventualities including but not limited to, if you are unable to travel or the Owner cancels the booking due to force majeure (see Condition 16) or otherwise. We strongly advise that any insurance that is purchased include a 24-hour emergency phone service.

Due to the effects of Covid-19 we advise that you take out additional cover which will include cancellation if you catch Covid-19 or any other illness (due to a pandemic or epidemic outbreak or otherwise) before travel and/or will be self-isolating when your holiday is due to commence. It is recommended that, if possible, you acquire travel insurance for cover if you are unable to travel to your destination due to travel restrictions implemented in your place of residence, making it impossible for you to travel, or entry restrictions at your destination, making it impossible for you to arrive at the accommodation.

Genesis Villa Rentals and the owner will not be responsible for any losses that may result from your decision to travel without sufficient insurance coverage, regardless of the reason for your decision.

Valuables & Security:

You are responsible for any valuables you leave in the property. We recommend using the safe if one is available and setting the alarm if installed at the villa. Precautions must be made to prevent theft and break-ins. When you leave the property or are on the grounds/by the pool, it is your responsibility to make sure all doors and windows are shut and secured. If you are negligent and cause theft or damage to the property, the owner has the right to retain your damage deposit to make good any damages to the property that are a result of the theft or break-in.

We and the owner disclaim any liability for any loss of your personal items. We recommend travel insurance for your valuable items.

We and the owner of the rental properties do not accept any responsibility for loss of personal items at the villa, theft of personal items from the villa, injury, loss of life, illness, loss or damage of luggage arising from the design or structure of the villa, and, but not only, golf balls hitting the property premises.

Extras:
Should you require any extra items or services to be made available at the property which are not listed as included in the description of the property on our website, the property specific terms or brochure, please advise us at the time of booking if possible. This includes any requests for cots and highchairs. All requests will be passed on to the Owner and we will confirm to you whether such requested items/service is available. We cannot guarantee that these requests will be met by the Owner and we will not be liable where they are not. Where the request can be met, there may be an additional charge which you will be responsible for paying at the time that such request for additional item/service is confirmed.

If you arrange for goods or services (such as food or equipment deliveries) to be provided to the property, they must be scheduled for delivery and pickup during your stay unless previously agreed upon with the owner. This means all items should be delivered after check-in and collected before check-out.

Our Responsibility For Your Booking:

Genesis Villa Rentals act as an agent only and your contract is with the Owner of the chosen Accommodation Services. Our responsibilities are limited to making and managing the booking with the Owner but in no circumstances shall we be responsible for the service/property Owner by them or any or other ancillary services you purchase. For ancillary services the Owner will provide terms and conditions to you. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

Assistance:
If you or one of your parties suffers personal injury, illness or death during your use of the Accommodation Services through no fault of ours or your own, we may, at our discretion, give you general assistance such as by assisting with locating medical services. The offer of assistance is without prejudice, and we shall not be obliged to occur any expenditure in offering such assistance.

Children’s Safety:
The safety of children is the responsibility of the parents at all times, both inside the house and around the pool area. Please note that the installation of stair gates or other safety equipment is not always feasible and requires prior confirmation from the owner. Under no circumstances may you install any equipment or modifications at the villa without the owner’s prior agreement.

Your Behaviour:
It is expected that you and all guests have consideration for your neighbours, other travellers and other third parties. If, in the opinion of Genesis Villa Rentals or the Owner, you appear to be behaving in such a way as to cause (or to be likely to cause) danger, distress, upset, annoyance or damage to third parties or the property, then the Owner may terminate your booking and you and all guests will need to vacate the accommodation/service immediately. In this situation, Genesis Villa Rentals and the Owner will have no further liability to you and will not be responsible for meeting any expenses you incur as a result, make any refund or pay any compensation. If needed you and/or your party may also be required to pay for loss and/or damage caused by your actions and we and the Owner, will hold you and each member of your party (jointly and individually) liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the Owner prior to departure from the accommodation/service. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us by the Owner, or any third party as a result of your actions, together with all costs we incur in pursuing any claim against you. We are not responsible for the actions or the behaviour of other guests or individuals who have no connection with your booking arrangements or with us, however should you feel a third party’s behaviour is inconsiderate, likely to cause danger/injury, distress, upset or damage the Owner will endeavour to assist you. In serious cases please call the police immediately on 112.

According to the General Noise Regulation, established by Decree-Law 9/2007, guests must respect the official quiet times which are 11:00 pm to 7:00 am.

Visa, Passport and Health Requirements:
The party leader must provide passport details and other legally required information (e.g., health certificates) for all guests, including first name, surname, date of birth, place of birth, nationality, country of residence, city of residence, ID type, ID document number, country of issue, arrival date, and departure date. This information must be submitted to us up to 48 hours before arrival so the owner can send it to the Portuguese Government immigration office. Failure to do so will delay access to the property.

For visa, passport and health requirements we can provide general information for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility, and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the Owner accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Please note that these requirements may change between booking and departure. Most countries now require passports to be valid for at least 6 months after your return date. We can provide general information about any health formalities required for your holiday, but you should check with your own doctor for your specific circumstances.

If you or any member of your party have any health issues, medical problems or disabilities that could affect your stay in the accommodation/service, please provide us with full details prior to booking so that we can try to advise you as to the suitability of your chosen accommodation/service. Not all accommodation/services are suitable or able to accommodate everyone and in such cases, we will not be able to confirm your booking. Failure to provide full details before confirming a booking/paying the deposit, may result in the booking being cancelled and any applicable cancellation charges payable to the Owner will be incurred when we become aware of these details. If the medical issue becomes apparent when you are in the property, neither we nor the owner can accept any liability under any circumstances for your failure to disclose a medical condition at the time of booking.

Complaints:
If you have a complaint, please contact us immediately as soon as the issue arises, and we will assist you in liaising between you and the Owner. The contract for your accommodation services is between you and the Owner, and we act as an agent only; therefore, we have no responsibility or liability for such complaints. However, we will communicate all complaints to the Owner once informed and will seek to investigate and address your concerns where possible.

It is important to note that any complaints about the property and its contents must be made immediately at the property, either via phone call, email, or in person to our representative. You must allow immediate access for the Owner or their representative to rectify the problem. Complaints not communicated during your stay will not be accepted by the Owner after your departure. Additionally, all complaints must be submitted in writing within one week following your departure.

If you fail to follow this procedure, there may be limited opportunity for the Owner to investigate and resolve your complaint. Consequently, the amount of any compensation you may be entitled to from the Owner may be reduced or extinguished as a result.

Should you decide to complain after returning home, you should write directly to the Owner. Their name and contact details will be provided on your booking confirmation and final departure details that we send to you. We are happy to assist you with this process should you choose.

For any complaints regarding the service we provided during the booking process, please contact us directly.

Force Majeure:
In the event of a force majeure occurrence, neither we nor the Owner will be liable and we regret that as agent we will be unable to make any refunds or pay you compensation. However, we will liaise between you and the Owner to attempt to source alternative dates, accommodation, compensation, or a possible refund, but this will be offered at the discretion of the Owner.

For the purposes of these Booking Conditions, Force Majeure means any event beyond our or the Owner’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include, but are not limited to, warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’ s control.

Whilst the Owner takes every care to maintain the property, sometimes things can happen outside their control, for example, appliances, fixtures, and fixtures can break down. Every effort will be made to replace or fix these items swiftly. However, some items may need new parts or need replacing altogether and this can sometimes take time and may not happen before your departure. We or the Owner cannot be held responsible/liable for such instances outside our control. We will assist all we can though.

Law and Jurisdiction:
These terms and conditions and the owners terms are in accordance with Portuguese law. For the resolution of any dispute arising from the interpretation and performance or gap-filling of this agreement, the competent jurisdiction will be that of the Faro District Court, with the express waiver of any other.

Use Of the Services:
The Accommodation Services provided are to be used by the persons named on the booking form and advised to us by you. In the event of the Owner finding extra persons residing at the service/accommodation, the Owner reserves the right to charge you an additional sum or request that the additional persons leave the Accommodation Services. Failure to comply may result in your booking being terminated and all persons being required to vacate the service/accommodation without any liability for a refund or compensation. All properties are designated as strictly no smoking for insurance, safety, comfort and also for legal reasons. Failure to comply with this rule may mean that the Owner terminates your booking without any liability for a refund or compensation. Access to the service/accommodation is from 16:00 on the day of arrival and you must vacate by 10.00 on the day of departure unless you have agreed otherwise with the Owner. If you check-in before the agreed time or check-out after the agreed time, the owner may charge you a fee as they need to allow maids enough time and privacy to prepare the property for you and future guests

Upon arrival, if you find that the property is not in good condition or if you find any damages, please report these immediately so we can check the issue. If you fail to comply with this procedure, we won’t have the opportunity to correct the issue and you take the risk of being responsible for possible damages.

Prohibition on Pets:
Most Owners have a strict “no pets” rule for their Accommodation Services. Failure to comply with this may result in the Owner asking for the pet to be removed or you will be liable to pay a charge of up to €5000 depending on the Owners. Failure to comply may result in your booking being terminated by the Owner with no liability for a refund or compensation. You may also be liable to pay additional cleaning charges.

Garden and pool maintenance:
Garden maintenance is usually carried out once per week and pool maintenance twice a week. These services must continue during your stay. You and any member of your party must not send the staff away. The property owners will always try and keep the inconvenience caused by garden and pool maintenance to a minimum.

Access to properties:

The owners and any of their associates will always have the right to access a rental property to carry out repairs, maintenance, and property inspections during your stay.

Building Works/Disruption
Where construction/building works become evident in close proximity to the Accommodation Services the Owner will assess these works case by case and will act accordingly. Should we be advised of any building work before your arrival which may be considered by the Owner to adversely affect the Accommodation Services, we will notify you as soon as possible. Where necessary, we will liaise with the Owner on your behalf. We or the Owner cannot be held responsible for any current building works or if any building work becomes evident after your arrival to the accommodation/service. As we act as an agent only, we cannot be held liable for any inconvenience caused by any building works.

The law does not dictate that neighbours or resort management need to advise of building works or noise adjacent to and or near any property. Therefore, we nor the owner cannot be held responsible for any resulting disturbance. Any building work which may commence in the local area is completely outside of our control and this can include noise from landscaping, building and road works.

Please note that building works are legally allowed to take place from Monday to Saturday 8:00am till 6:00pm. These are the normal and legally recognized working hours in Portugal. Some building works can also take place with additional licenses for longer hours and also on Sundays and bank holidays.

The local council has restricted and/or did not allow building works during July and August in tourist resorts during 2023, 2024 and prior to Covid-19. This is a yearly process decided by the council so we cannot guarantee these restrictions/ban on building works will happen every July and August. Please ask us for more information. Should the council maintain this law then building works must cease until September, however, we nor the owner cannot be held responsible should contractors continue work. We nor the owner also cannot be held responsible if the local council decide not to enforce the law. They usually confirm their decision by the end of May.

Damage Deposit:
A damages deposit to the value specified on your booking confirmation form must be paid by bank transfer on the date advised when booking your Accommodation Services. This is a condition of the relevant Owner responsible for providing your Accommodation Services. We will hold the damages deposit as an agent for the Owner. A complete check will be carried out on the accommodation/service prior to your arrival and after you have departed, with a comprehensive summary and inventory being provided to us. We strongly recommend that you carry out your own checks of the Accommodation Services upon arrival and report any issues immediately to the Owner’s management company. The contact information for such management company will be included in your final departure details. Any issues not reported by you upon arrival, but then reported to us by the Owner during or after your stay, will be your responsibility and any costs will be deducted from the damages deposit. Photographic evidence of any damage seen on arrival or caused during your stay must be provided. Subject to any deductions for damage, a refund of the damages deposit will be made up to two weeks after the accommodation/service has been vacated by you or after the bank details are provided, if possible. In the event of a damage, we may hold the damage deposit for a longer period, until the owner has the costs of the damaged items/reparations. Please provide us with your bank account details (Account holder name, Account holder address, IBAN and Swift Code) at the time of transferring the damage deposit. By paying your deposit for the accommodation and signing this booking form/contract you have consented to any costs for damages (made whilst you are a guest at the accommodation) being deducted from the damages deposit. Apart from obvious damages, the replacement costs of towels and linen that have been damaged during your stay will also be deducted from the damage deposit, these may come from makeup stains, stains deriving from sun tanning lotions, etc. Should the damages exceed the damages deposit paid by the guest the difference must be paid and an invoice will be provided to show all costs. For instances where the property manager has to attend to the villa due to issues caused by the client, they may charge a call out fee which is payable to them of up to €100. Such events may include loss of keys or being locked out of the property. If a locksmith or other maintenance specialist is needed, all costs to rectify the issue are to be paid to the property manager.

Covid-19 / Pandemic or Epidemic Outbreak:
As an agent only, we have no responsibility where you are unable to make use of some or all of the Accommodation Services due to Covid-19 and/or other pandemic or epidemic outbreaks. In such circumstances, the matter will be governed by the terms of your contract with the Owner, albeit we will do our best to assist you by liaising with them on your behalf where possible. Please ensure that you familiarize yourself with the most up-to-date guidance in respect of Covid-19 or any other pandemic or epidemic outbreaks that may occur in the future, both in respect of the country which you are due to depart and in Portugal, where the Accommodation Services are due to take place.

Date changes may be requested before your Accommodation Services start date, however, it cannot be guaranteed that the Owner will be able to honour such changes, and we are not liable if these requests aren’t fulfilled. Where the Owner is able to accommodate such a change of date, it will be made in accordance with the terms and conditions of their contract and there may be an increase in price, which must be paid to us on behalf of the Owner.

In this eventuality, this is another factor why Owner’s require guests to ensure full travel insurance. Also, see section 9 regarding insurance.

By making payment of your deposit, you have agreed to all the above terms and conditions; and now you have made your deposit it’s time to look forward to your holiday and let us help make your stay fabulous.

Mandatory Tourist Tax:
From 01 November 2024 it is required that all guests arriving into Portugal pay a mandatory tourist tax. Each area has different structures and fees so please refer to the property link on the website for more information and also below.

The tax that ranges from €1 per person to €2.50 per person is charged per night, for a maximum number of nights per person, per stay.

Some areas state up to 5 nights and some state 7 nights are taxable. So, the maximum charge would be 1 person at €2.50 per night for 7 nights which would be €17.50. For guests under the age of 16 (13 in some places), the tax is not applied. This tax is to be paid to us along with the payment for the damages deposit and the Owner will make payment on your behalf to the relevant council.

Addendum:
COVID-19 and/or other pandemic outbreak-related conditions:

If a customer wishes to cancel the booking, based on official government advice that advises against travel to Portugal, but we are still able to provide the Services as promised, then there is no legal obligation to refund such Customer.

To provide customers with clear terms, especially around COVID-19 and/or other pandemic outbreak-related conditions, we require that at the point of customers paying their balance (9 weeks before travel), when clients are unable to travel due to FCO restrictions preventing travel from the UK to Portugal (including National lockdown measures restricting all travel from the UK, order closures and FCO advise against all non-essential travel from the UK), we will offer the option to change the dates of bookings, subjected to owners approval, availability and price increase, without losing the payments already made. This excludes ‘disclination to travel’, such as not wanting to travel, flight cancellations, mandatory vaccination, or mandatory quarantine/testing on return to the UK. As above ‘Disclination to travel’ will result in the standard cancellation terms being applied, meaning a forfeit of a customer’s deposit unless instructed differently by us. Where a balance has been paid and FCO restrictions come into place closer to a client arrival date (within 9 weeks of arrival), preventing them from traveling from the UK to Portugal, then this will be dealt with on an individual basis and discussed with all party’s involved (you, the client, us and the property owner). The Clients shall purchase the necessary travel insurance (including coverage for COVID-19 and/or other pandemic outbreaks-related conditions) for the time prior to travel to Portugal, during their time in Portugal, and returning from Portugal. We are not responsible for arranging accommodation for the clients in case they cannot go back to their country of origin due to COVID-19 and/or other pandemic outbreak-related issues (or any other issues) implemented in their country of origin or at enroute destinations.

As agents, we are not responsible if you are unable to utilize some or all of the Accommodation Services due to COVID-19 or other pandemic-related issues. Your contract is with the Owner, and we will assist you in liaising with them where possible. Please familiarize yourself with the latest travel guidance regarding COVID-19 in both your departure country and Portugal.

Date changes may be requested before your Accommodation Services start date, however, it cannot be guaranteed that the Owner will be able to honour such changes, and we are not liable if these requests aren’t fulfilled. Where the Owner is able to accommodate such a change of date, it will be made in accordance with the terms and conditions of their contract and there may be an increase in price, which must be paid to us on behalf of the Owner.

If you wish to cancel your booking based on official government advice against travel to Portugal, but the owner is still able to provide the services, there is no legal obligation for a refund.

In this eventuality, this is another factor why Owner’s require guests to ensure full travel insurance. Also, see section 9 regarding insurance.

We and the Owner are not liable for arranging accommodation should you be unable to return to your country of origin due to pandemic-related issues or other factors.

By paying your deposit, you confirm your agreement to these terms & conditions. We look forward to helping you plan a fabulous holiday!