Booking Conditions

Please note that the terms and conditions for each property may differ and can be found on the individual property’s page. Additionally, the applicable terms and conditions, along with the booking form, will be emailed to you once you decide to proceed with booking a property.

1. Your Contract is with Alavanca Mimosa Lda

Alavanca Mimosa Lda (“we” or “us”) and the Trading name “Genesis Properties”. Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person added or transferred to that booking.By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:

He / she has read these terms and conditions and has the authority to and does agrees to be bound by them.
He / she consents to our use of information in accordance with our Privacy Policy.
He / she is over 21 years of age and where placing an order for services with age restrictions, declares that he / she and all members of the party are of the appropriate age to purchase those services.

2. Your Holiday Contract

A binding contract is made with us by payment of your reservation deposit, payment in full if you are booking within 12 weeks of departure and the completion of the booking form (which also confirms your agreement to our Terms and Conditions).
These Booking Conditions and any agreement to which they apply are governed in all respects by Portuguese law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of Portugal.

3. Essential Information Regarding your Tenancy

These terms and conditions must be read in conjunction with the Essential information regarding your tenancy herein referred to as Addendum A which forms part of your binding contract with Genesis Properties.

4. Paying for Your Holiday

At the time of booking, you will be required to pay a deposit of 25% of the value of the accommodation. All deposits are non refundable. For some reservations with specific resorts you will be bound by their terms and conditions which may have different deposit requirements. We will advise this at the time of booking. All bookings are subject to a 2% service charge.

The balance of your holiday price must be received by us no less than 12 weeks before arrival date. If we do not receive this balance in full and on time, we reserve the right to treat your booking as a ‘cancellation’ in which case the cancellation charges set out in clause 11 will become payable.
If you cancel after we confirm your booking, you must compensate us for losses, as we incur costs from the moment you make the booking. The closer your cancellation is to the departure date, the less likely we are to recover the costs by re-selling the holiday at the original price. Our cancellation charges therefore increase as the departure date approaches, and you must pay us the sums up to the maximum shown in Clause 11.

Final departure access to property information will not be supplied until your holiday has been paid for in full, we have received any applicable refundable security deposits for the property and all passport information for all guests.

5. Accuracy

We endeavour to ensure all information, contract and booking conditions and prices both on our website and in our partner websites are accurate however occasionally changes and errors occur, and we reserve the right to correct prices and update and amend all information on our website or partner websites in such circumstances. You must check the current price and all other details relating to our contract before confirming your reservation.

6. Your Holiday Price

All prices include VAT at the prevailing rate. We reserve the right to offer via our marketing: discounts that can not be retrospectively applied or used in conjunction with any other offer you may have had. We can also amend the price of unsold holidays at any time and correct any errors in the prices of confirmed holidays including any changes in costs such as services or amenities requested by the guest: extra cleaning, extra laundry costs, baby travel cots, foldaway beds, extra linens, or any other items that are separate to the rental of a property. For a Genesis Properties Longer Stay of 28 nights or more, utility bills on selected properties are included. Where this applies, we operate a “Fair-Usage” policy which will be handled on a case-by-case basis. In the event large utility bills are judged to have arisen from excessive or neglectful use, we reserve the right to charge this excess to the guest. We reserve the right to amend the values of any applicable refundable security deposits at any time (See Clause 7).

7. Damage to property and Security Deposits

Accidental Damage Cover

All properties are subject to Accidental Damage Cover (ADC) by a non-refundable charge of €7 per maximum occupancy, per week, which will be added to your booking value. This ADC charge covers you for accidental damage to the property during your stay up to the value of €200 per incident. This expressly excludes damage caused through negligence and/or vandalism.

If there has been any accidental damage to the property that exceeds the value of €200, you will be notified by email within 10 days of your leaving date and we will discount the amount above €200 from your refundable security deposit. However, if Genesis Properties believes that this damage was caused by negligence and/or vandalism, ADC will not apply and the full cost of any repairs or replacements will be deducted from the refundable security deposit. In the event of any damage, we ask that you notify us immediately regardless of value. ADC does not cover lost house keys which will be immediately charged if lost.

Security Deposit

Some high value properties and certain 3rd party agent properties can also be subject to a refundable security deposit. The security deposit is payable at least 4 weeks prior to arrival date or typically with the final balance payment of your holiday.

The type of payment required, the amount and when it is payable will be confirmed to you at the time of booking. Security deposits are set by Genesis Properties owners and agents and vary from property to property. We reserve the right to amend the value of the security deposit at any time.

As with ADC, any damage caused to the property must be reported immediately and any damage cost will be deducted from your security deposit. Your ADC will cover the first €200 of any single incident. With both ADC bookings and those that require a security deposit, if any member of your party cause any damage to your holiday accommodation, any item in it or on its premises, you (the ‘lead’ booker) and/or your party will be required to pay for the loss and/or damage caused. We will hold you and each member of your party, jointly and individually responsible. We will issue you (the ‘lead’ booker) an invoice for immediate payment.

We reserve the right to take photographic images of any damaged property at any time during the course of the tenancy or after departure as proof of damage. Following your departure, the property management team will inspect the property and you will be informed within 10 days of any issues identified. If no issues are detected, your security deposit will be returned in full within 14 days.

8. Confirmation

Please check your confirmation email, payment receipts, final departure information and all other documents you receive from us immediately on receipt. You must contact us as soon as possible if any information appears to be incorrect as it may not be possible to make changes later and it may harm your rights if we are not notified of any inaccuracies in any document within a reasonable period of time.

9. Changes to your booking

Should you wish to make changes to any details of your booking following final confirmation, we reserve the right to charge a minimum €50 administration fee.

10. Transfer of bookings

If any member of your party is prevented from travelling, that person(s) may transfer their place to someone else (introduced by you and satisfying all the conditions applicable to the holiday booked) providing we are notified not less than 14 days before departure, all details of the new member of the party are provided to us in accordance with our booking procedure and you pay an amendment fee notified to you at the time your request the transfer, meet all costs and charges incurred by us and/or incurred or imposed by any of our suppliers and the transferee agrees to these booking conditions and all other terms of the contract between us.

11. If you cancel your holiday

Once your holiday has been confirmed, any changes or request to cancel can only be made by the lead party. Cancellation date is determined by the date we receive your email and confirm we have received that email. In all cases the deposit for your holiday reservation is non refundable.
Our cancellation charges increase as your arrival date approaches. The cancellation charge detailed is calculated on the basis of the total cost of the holiday payable excluding amendment charges which are not refundable.

If you have to cancel for a reason covered by your insurance policy, you may be able to recover the cancellation charges from your insurance company. Claims must be made directly to the insurance company concerned.

When only some members cancel in a group that has booked a holiday together, the full value of the reservation must be bourn by the remaining members of the party.
For all accommodation types, the following terms apply:

Cancellation anytime from date of booking to 63 days before arrival date – loss of deposit
Cancellation 56-62 days before arrival date – 50% forfeit on the total value of the booking
Cancellation 42-55 days before arrival – 75% forfeit of the total value of the booking
Cancellation 15-41 days before arrival – 95% forfeit of the total value of the booking
Cancellation between 0 and 14 days before arrival – 100% of the value of the booking is forfeited
No refunds will be given for guests not travelling or for any unused services

12. If we change or cancel your holiday

It is unlikely that we will have to make any changes to your confirmed travel arrangements or cancel them however we do start planning arrangements many months in advance. Occasionally, we may have to make changes and correct errors on the website and other details both before and after bookings have been confirmed. In the event of minor alterations, we will do our best to notify you before you travel.

If a ‘significant change’ (see below) or cancellation has to be made to your holiday property we will notify you as soon as possible. You may then: a) accept the changed property; b) accept an offer of an alternative holiday of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value; or c) cancel your booking completely, in which case we will refund you all monies paid by you.

Note: In the event that you choose an alternative property, if the substituted holiday property is of a lower price than the one originally booked, we will also refund the price difference. If the substitute holiday is of a higher price you will pay the difference to upgrade. The original terms of our agreement will transfer to the substituted accommodation.
We will not pay you compensation where we make a major change or cancel before departure or in the event that we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.

The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any expenses or losses you may incur as a result of change or cancellation.
We will not pay you compensation and the above options will not be available if we make a minor change or cancel as a result of your failure to make full payment on time or where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you.

13. Force Majeure

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concern’s control.

14. Building Works

The law does not dictate that neighbours or resort management need to advise of building works or noise adjacent to and or near any property. Therefore we cannot be held responsible for any resulting disturbance. Any building work which may commence in the local area is completely outside of our control, this can include noise from landscaping, building and road works. Building works are legally allowed to place from Monday 8:00am to Saturday 6:00pm. These are the normal and legally recognized working hours in Portugal. Some building works can also take place with additional licence for longer hours and also on Sundays and bank holidays. However, should we become aware of any building work which may reasonably be considered to adversely affect the enjoyment of your holiday we will notify you as soon as possible, and if possible, will offer you the opportunity to transfer to an alternative available property at the published advertised price.

15. Special requests

If you have a special request that does not form part of the arrangements described on the website please inform us in writing at the time of booking. We will do our best to comply but cannot guarantee this.
We regret that we are unable to advise prior to departure if special requests cannot be met. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We do not accept bookings that are conditional upon any special request being met.

16. Disabilities and Medical Problems

If you or any member of your party has any; health issue, medical problem or disability which may affect your stay, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen arrangements. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.
If the medical issue becomes apparent when you are in tenancy we cannot accept any liability in any circumstances due to your non-disclosure of the medical condition at the time of booking.

17. Holiday Insurance

Travel insurance is essential. The policy should be valid from the time of confirming your booking. Your insurance should have cancellation cover as well as multi risk, medical and repatriation. We highly recommend that insurance purchased must have a 24-hour emergency telephone service. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover that you chose not to have for your holiday.

18. Our Liability to You

1. We will accept responsibility for the arrangements we agree to provide or arrange for you as an “accommodation provider” subject to these booking conditions, if we or our suppliers perform or arrange your contracted holiday arrangements negligently, taking into consideration all relevant factors (for example following the complaints procedure as described in these conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday), we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

2. We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

The act(s) and/or omission(s) of the person(s) affected; including non disclosure of medical conditions,
The act(s) and/or omission(s) of a third party who provides supplementary services for the accommodation, which were unforeseeable or unavoidable; or
Unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
An event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.
The maximum amount we will have to pay you in respect of these claims is an amount equal to the applicable excess in your travel insurance policy in total because you are assumed to have adequate insurance in place to cover any losses of this kind.
Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (f) any business losses.
All decisions regarding any monetary values, refund or compensation of any description, is only with direct written confirmation and agreement solely between the leader of the party and the Director/s of Alavanca Mimosa Lda.
We will not accept responsibility for services or facilities which do not form part of our accommodation agreement. For example; any facility that is provided or maintained by a third party, any excursion you book, or any service including internet provider or facility including communal pools or similar amenities, tennis, golf or other similar leisure activities, chefs, child care, restaurants, transfer and taxi services which any other supplier agrees to provide for you.

19. Conditions of Suppliers

Some of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us.

20. Additional Help

If you or one of your party suffers personal injury, illness or death during the holiday through no fault of ours or your own, we will, at our discretion, give you general assistance. The offer of assistance is without prejudice.

21. If you have a complaint

If you have cause for complaint whilst on holiday this must be brought to the attention of a Alavanca Mimosa Lda. representative and relevant supplier immediately so that action can be taken at the time to rectify the problem. Should the representative/local agent/ supplier or property management company be unable to resolve the matter, details of the complaint must be notified to Alavanca Mimosa Lda in writing within 14 days of the end of your holiday. Failure to do so will affect ours and the applicable supplier’s ability to investigate your complaint.

22. Behaviour

At all times during your holiday, you are expected to have consideration for your fellow travellers and other third parties. If in the opinion of ourselves, any service provider, accommodation owner or other person in authority, you are or appear to be behaving in such a way as to cause, or to be likely to cause, danger, distress, annoyance or damage to third parties or property either ourselves or the supplier concerned may terminate your holiday arrangements. In this situation, we will have no further liability to you and will not be responsible for meeting any expenses you incur as a result, making any refund or paying any compensation. Subject to clause 7, you and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the accommodation owner or other supplier prior to departure from the accommodation. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.

23. Passports, visas and health requirements

We are required by law to lodge all passport information with SEF Border Control. This information must be provided on your reservation booking form before we can release the Final Departure Information for your holiday.

It is your responsibility to hold a valid passport, visa and/or entry permit. Your passport and travel documents must be intact: you may not be able to travel if they are damaged or have been tampered with. Passport, visa and health requirements are subject to change and it is your responsibility to check the up-to-date position in good time before departure. We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities.

24. Use of electronic recording devices, photos and video

Genesis Properties reserves the right to use recording devices for electronic mail, texts and telephone calls and meetings. Specifically in the case of disputes for evidential purposes, the tenant permits Alavanca Mimosa Lda for the establishment, exercise or defence of legal claims; the right to record with video the meeting and all conversations with the tenant/s and to be able to photograph the article / object / situation in dispute.\

All items disputed remain the property of Alavanca Mimosa Lda.

25. Use of information you give us and communicating with you

In order to process your booking and provide you with your confirmed holiday, we will need to collect and process personal information. For operational reasons, this data is held at various secure locations. When needed, we must pass on certain elements of this data to the companies, organisations or property owners who need them so that your holiday can be provided. For example, SEF – the Portuguese government border control authority requests all passport information for every guest. Others include resort accommodation providers, transport companies, banks or from our affiliated companies.

Where you provide us with this personal information, you consent to this data being used as described in this clause. We would also like to send you information about our products and services that we think will be of interest to you. We may do this by post, telephone, SMS or email. We are entitled to assume you do not object to our doing any of the things mentioned above unless you email to us at info@genesisproperties.pt

Addendum – Book with Confidence pledge

Last updated 10th January 2022

The following terms replace terms and conditions above where appropriate.

From 12 weeks you will be expected to travel unless Covid 19 Restrictions* (as defined below) apply to your travel plans. We know that restrictions can be put in place at very short notice and you are likely to be concerned about this. We want to help and make your booking with Genesis Properties an enjoyable experience. If Covid 19 restrictions* are applied at very short notice which makes your arrival impossible, we will work with you to find the best solution. We would want as much time as possible to resell your booking to another country of departure where restrictions might not be in place. If you cooperate with us by giving as much notice as possible, we will protect the money you have paid, less a charge, by issuing a voucher for use in a Genesis Properties property to be booked by end December 2022 and for bookings before September 2023. The charge would be a maximum of 15% of the booking value.

* Covid 19 Restrictions are defined as:

You are prevented from travelling under newly imposed Government restrictions either in your country of departure or Portugal.
Your country of departure has placed Portugal on a “Red List”.

Travel Insurance

It is your responsibility (as the lead guest on the booking) to ensure that you and all other parties in your booking have travel insurance. Genesis Properties is NOT liable for any costs you or any member of your party may incur due to travel restrictions, outside of the terms described above. Genesis Properties is not a provider of travel insurance.

Terms & Conditions

Genesis Villa Rentals acts as a booking agent working on behalf of the of the owner of the AL. When confirming a reservation by returning the booking form the lead passenger confirms acceptance of the following term and conditions:

1) Reservation process:

1.1) Booking is confirmed upon receiving 30% of the total amount to our designated client bank account. It is important to pay this within 24 hours after having received our reservation confirmation, otherwise, your chosen property will be made available again to other holidaymakers during the specified dates.

1.2) The balance payment of 70% of the total amount to our designated client bank account, should be paid 70 days before the arrival date. Failure to pay the balance payment as per each property payment conditions may result in the loss of your deposit payment and we will make the property available again for other holidaymakers for a reduced rate.

1.3) In the event of a short notice reservation, if the payment is not received before the client is due at the villa, we will withhold the property keys until the payment is received.

1.4) Payments made from non-EU accounts may incur bank fees which are deducted on our side (from the amount we receive) and for that reason must be covered by the client.

2) Maximum allowance of people staying at any property:

2 Persons per bedroom is the maximum allowance of people staying at the property unless otherwise agreed. Should more than the maximum allowance of guests stay at the property at any time, we have the right to request the removal of the additional person(s) and will charge additional fees for the extra person. Unless previously explicitly otherwise agreed, we do not accept groups of young people under the age of 25 years, Stag and Hen parties, Weddings, and other events that can cause more than reasonably expected wear and tear to the property.

3) Pets: If you plan to bring a pet, this has to be requested and authorized in advance. Extra cleaning service will be charged for any pets that are brought to the villa at € 5.000,00 per week per pet and double the amount of the damage deposit will be held.

4) Cancellation terms, refunds and compensations: Only the lead party may make modifications or request cancellations once your vacation has been booked. Your cancellation date is the date we receive your e-mails on normal working days and hours from Monday – Friday 9 AM to 5:30 PM. 4.1) Our cancellation charges: Deposits (30% of the total cost) are non-refundable. A cancellation received 8 weeks or less before departure will result in a forfeiture of the full cost of the booking. In this instance, we shall endeavour to re-let the property.

4.2) The deposit payment for your vacation reservation is non-refundable, if you wish to cancel your booking, we will always try to sell your booked dates to other rental clients. Providing successful, we will contact you to discuss a return of your monies less the 30% deposit. This may be a partial refund of the 70%, as late bookings often have to be re sold at a reduced cost to fill the dates booked. All cancellations must be in writing by letter or email by the lead party named in the booking.

4.3) In case of a refundable cancelation we will retain a 250 Euro administration fee.

4.4)You might be able to get your insurance carrier to reimburse you for the cancellation fees if your cancellation is required for a reason allowed by your policy. Claims must be submitted directly to the relevant insurance provider. We recommend you purchase Travel Insurance.

4.5) Occasionally, property contents and appliances may not be available or in need of repair. We will try our best to let you know about any “minor changes” (such as property appliances and fixtures) before you arrive but we are not liable to pay you compensation if any of these items are not available to you.

4.6) We will give you prompt notice if we need to make a ‘significant change’ or cancel your vacation rental. Then, you have the option to:

a) accept the modified property;

b) accept our offer of an alternative vacation of comparable quality, if one is available; or

c) cancel your reservation entirely, in which case we will return all of your money.

Note: Should you select a different vacation home and it turns out to be less expensive than the one you had originally reserved, we will reimburse the difference in cost. Should the alternative vacation be more expensive, you will cover the additional cost to upgrade. The changed accommodation will be subject to the original terms of our agreement.

4.7) Any compensation is restricted to property hire costs only and our company is not liable for any cancellation or admin charges for travel arrangements or losses you may incur as a result of change or cancellation.

4.8) The failure of public utilities like water, gas, and electricity, as well as the malfunction of mechanical or electrical equipment like pumps, boilers, swimming pool filtration systems, and air conditioners, are not under our control and, for that reason, we cannot offer compensations.

5) Passport and other details: The party leader must provide us with the passport details or any other information required by law (such as health certificates or tests due to, for example, pandemic regulations) of every guest staying, such as first name and surname, date of birth, place of birth, nationality, country of residence, city of residence, ID-type of document, ID- document nº, country issued, arrival date and departure date. This information must be provided by us to the Portuguese Government before your arrival day. These details must be provided to us up to 1 week before arrival. Failure to do so will result in not being able to access the property until such information is provided.

6) Damage Deposit:

6.1) The damage deposit for the amount indicated on your booking form has to be transferred 2 weeks before your arrival day. After the property is duly checked and no damages are found this will be fully refunded within 10 working days after departure or after the bank details are provided, if possible. In the event of a damage, we may hold the damage deposit for a longer period, until we have the costs of the damaged items/reparations. Please provide us with your bank account details (Account holder name, Account holder address, IBAN and Swift Code) at the time of transferring the damage deposit.

6.2) Apart from obvious damages, the replacement costs of towels and linen that have been damaged during your stay will also be deducted from the damage deposit. Damages include makeup stains, stains deriving from sun tanning lotions, etc.

7) Arrival and departure:

7.1) Entry time on the day of arrival is not before 16h unless otherwise agreed, the property must be left at the latest 10h on the day of departure. Early check-ins or late departures may be available upon request, but can always only be confirmed 2 days before arrival or departure.

7.2) Upon arrival, if you find that the property is not in good condition or if you find any damages, please report these immediately so we can check the issue. If you fail to comply with this procedure, we won’t have the opportunity to correct the issue and you take the risk of being responsible for possible damages. If the client check-in before the agreed time or check-out after the agreed time, the client may incur a €100 fee as we need to allow maids enough time and privacy to prepare the property and the property manager has to check the property thoroughly.

7.3)If the client schedules the delivery or provision of goods or services (such as food deliveries, equipment deliveries, etc.) to be made to the property, these goods or services have to be delivered and picked up while the client is in the property (that is, they have to be delivered after the client checks in and picked up before the client checks out).

8) Housekeeping:

8.1) The maid service including change of towels and linen will be provided as per information on the booking form. Please note that whilst we will try and accommodate you as much as possible, we cannot guarantee certain times for the maid service on the days scheduled. The maid service is provided between 9h and 18h and if you send the maids away when they arrive at the property for cleaning, you will lose your right to the maid service for that particular day. Should you wish extra maid service (more than the permitted hours per day as indicated on your booking form), then we can arrange for this at an extra charge of € 20,00 per maid and hour from Monday to Friday, € 30,00 per maid and hour on Saturdays and € 40,00 per maid and hour on public holidays and Sundays.

8.2) The proper disposal of rubbish is the rental client’s responsibility on the days that maid service is not provided at the villa.

8.3) If we find that the property isn’t in good condition (either upon a daily clean or upon an exit clean) and extra maid service (more than the permitted hours per day as indicated on your booking form) is necessary to maintain the good condition of the property, then we will carry out the necessary extra maid service, charge as per above and deducted from the damage deposit payment.

8.4) Additional towel and/or linen changes may not be possible, this will depend on the stock of linen and towels of each property.

8.5) Not every property provides pool towels. If they are provided, they will not be changed during your stay. It is your responsibility to wash them at the villa should you wish to. These pool towels are not to be removed from the property (to the beach for example). For the villas where there are no pool towels provided, or if you wish to take towels to the beach, we can supply pool/beach towels at a weekly rate of € 15,00 per towel. This needs to be requested before your arrival, as stock is limited.

8.6) All properties are self-catering villas, and as a courtesy, we will supply toilet paper, kitchen rolls, toiletries, and a basic welcome pack at arrival, these items will not be replenished during your stay.

9) Garden and pool maintenance: Garden maintenance is usually carried out once per week and pool maintenance twice a week. These services must continue during the client’s stay. The rental client must not send the staff away. We will always try and keep the inconvenience caused by garden and pool maintenance as low as possible.

10) Pool heating:

10.1) If the property has pool heating and you have paid for this before your arrival, please note that we cannot guarantee a certain temperature. In general, all fitted pool heaters are according to the size of the pool. Weather conditions, such as cold temperatures at night, rains, and strong winds can however diminish the normally achievable temperature. For health & safety reasons the pool water should never be warmer than 28 degrees.

10.2) If the property has pool heating and you have paid for this before your arrival, and the pool heating should become defective then we will refund you the paid amount for the pool heating for the days the pool heating has not been working. We do not accept any claims for compensation payment if the pool heating is not working for reasons out of our control.

10.3) If you decide to have the pool heating switched off during your stay, we will refund the amount for the pool heating from the day it has been switched off.

11) Property descriptions: All properties are individually owned and are furnished and equipped as per the property owners’ requirements and comply fully with the health and safety regulations as per Portuguese law. Although every care has been taken to make sure photographs and descriptions are kept updated on our website and other advertising sites, the information provided is only a guideline; the properties are subject to changes, updates, and improvements. The property advertisement does not constitute property particulars.

12) Building works: Usually, the local municipality will restrict or not allow building works during the summer months of July and August in tourist resorts; however, this is a yearly process and the municipality can or cannot put these building restrictions in place.

12.1) The law does not require resort management or neighbours to notify one another of construction projects or noise that is occurring next to or near any property. As such, we disclaim all liability for any ensuing disruption. We have no control over any construction that may start in the neighbourhood, including noise from road, building, and landscaping projects. Legally, construction projects may be carried out in working days from 8:00 am to 8:00 pm. Certain construction projects may also be carried out for longer periods, on Sundays and bank holidays, and with additional permission.

12.2) However, we will notify you as soon as we become aware of any ongoing construction work that could be reasonably deemed to negatively impact your vacation experience. If possible, we will also provide you with the option to transfer to another available property at the advertised published price.

13) Valuables & Security

13.1.) You are responsible for any valuables you leave in the property. We recommend using the safe if one is available and setting the alarm if installed at the villa. Precautions must be made to prevent theft and break-ins. When you leave the property or are on the grounds/by the pool, it is your responsibility to make sure all doors and windows are shut and secured. If you are negligent and cause theft or damage to the property, we have the right to retain your damage deposit to make good any damages to the property that are a result of the theft or break-in.

13.2.) We disclaim any liability for any loss of your personal items. We recommend travel insurance for your valuable items.

14) Children’s Safety: The children’s safety is always the responsibility of the parents, not only inside the house but also at the poolside. The installation of stair gates and other safety equipment is not always possible and requires previous confirmation and under no circumstances are you allowed to install anything at the villa without prior agreement by us.

15) Smoking: Smoking is not allowed inside any of the properties. Should smoking occur in our properties, an additional cleaning fee will be applied.

16) Noise regulation: According to the General Noise Regulation, established by Decree-Law 9/2007, guests must respect the official quiet times which are 11:00 pm to 7:00 am.

17) Access to properties: We have the right to access a rental property to carry out repairs, maintenance, and property inspections during your stay.

18) Medical conditions: Before we confirm your booking, please supply us with all the information on any health and mental health issues, medical conditions, or disabilities you or any member of your party may have that could affect your visit. This way, we can try to advise you on the suitability of the arrangements you have chosen. In an effort to be fair, we will either not confirm your reservation if we are unable to suit the needs of the person or people in question, or we will cancel it and charge you the appropriate cancellation fees as soon as we learn of the data you withheld at the time of booking. Due to your failure to disclose the medical condition at the time of booking, we cannot accept obligation if the medical issue surfaces during your stay.

19) Travel insurance: Having travel insurance is essential. The policy ought to be in effect as soon as your reservation is confirmed. In addition to multi-risk, medical, and repatriation coverage, your insurance should include cancellation protection. We strongly advise that any insurance that is purchased include a 24-hour emergency phone service. We will not be responsible for any losses that may result from your decision to travel without sufficient insurance coverage, regardless of the reason for your decision.

20) Touristic Tax: From the 1st of November 2024, Loulé Council will be subjected to touristic tax- The tourist tax is a fee charged to all guests staying in tourist or local accommodation (also known as “AL” or “Alojamento Local”) developments in cities where the tax is in effect. Basically, an extra amount is charged, per night and person, on top of the room rate. From 1 April to 31 October, each tourist aged 16 years or over will have to pay 2€ for each night’s stay. From 1 November to 31 March, each tourist aged 16 years or over will have to pay 1€ for each night’s stay. This fee is paid up to a maximum value of 5 consecutive nights and does not apply to guests whose stay is motivated by medical treatment, and is extended to an accompanying person, as long as proof of appointment/provision of medical services or equivalent document is presented; guests with a disability equal to or greater than 60%, as long as they present a document proving their condition; guests who are accommodated due to a declaration of social emergency or Civil Protection and also stays resulting from commercial offers or hobbies developed by the tourist enterprise or local accommodation establishment. This amount and seasons are subjected to change. The client will be charged as per law applied on arrival date. This amount should be paid up to 21 days prior to arrival. If by then we don’t have the clients details, we will charge the maximum number of guests that the property can accommodate and assume these have all over 16 years old.

21) Disclaimer: We, the owner of the rental properties and our partners do not accept any responsibility for loss of personal items at the villa, theft of personal items from the villa, injury, loss of life, illness, loss or damage of luggage arising from the design or structure of the villa, and, but not only, golf balls hitting the property premises. Information about all safety matters is provided in the information booklet, available at each property.

22) Complaints: Any complaints about the property and its contents must be made immediately at the property by you either via phone call or e-mail or in person to our representative in order for us to be able to rectify the problem. You must allow immediate access to this. Any complaints not communicated immediately and during your stay will not be accepted after departure. All complaints must be followed up in writing within one week after departure.

23) Force of Majeure: The company cannot be held responsible and will not accept liability when it is prevented from delivering its contractual obligations by ‘force majeure’. These include, but are not limited to, war, threat of war, civil commotion or strife, hostilities, strikes and other industrial disputes, natural disasters, fire, acts of God, terrorist activities, technical difficulties with transportation, closure of ports or cancellation of ferries, quarantine, epidemics, weather conditions, government action or other events outside of the company’s control. Your travel insurance will cover you in some of these events. The company cannot be held liable for non-occupation of accommodation due to your failure to reach the property however caused.

24) Law: These terms and conditions are in accordance with the Portuguese law. For the resolution of any dispute arising from the interpretation and performance or gap-filling of this agreement, the competent jurisdiction will be that of the Faro District Court, with the express waiver of any other. Addendum: COVID-19 and/or other pandemic outbreak-related conditions: If a customer wishes to cancel the booking, based on official government advice that advises against travel to Portugal, but we are still able to provide the Services as promised, then there is no legal obligation to refund such Customer. To provide customers with clear terms, especially around COVID-19 and/or other pandemic outbreak-related conditions, we require that at the point of customers paying their balance (10 weeks before travel), when clients are unable to travel due to FCO restrictions preventing travel from the UK to Portugal (including National lockdown measures restricting all travel from the UK, order closures and FCO advise against all non-essential travel from the UK), we will offer the option to change the dates of bookings, subjected to owners approval, availability and price increase, without losing the payments already made. This excludes ‘disclination to travel’, such as not wanting to travel, flight cancellations, mandatory vaccination, or mandatory quarantine/testing on return to the UK. As above ‘Disclination to travel’ will result in the standard cancellation terms being applied, meaning a forfeit of a customer’s deposit unless instructed differently by us. Where a balance has been paid and FCO restrictions come into place closer to a client arrival date (within 10 weeks of arrival), preventing them from traveling from the UK to Portugal, then this will be dealt with on an individual basis and discussed with all party’s involved (you, the client, us and the property owner). The Clients shall purchase the necessary travel insurance (including coverage for COVID-19 and/or other pandemic outbreaks-related conditions) for the time prior to travel to Portugal, during their time in Portugal, and returning from Portugal. We are not responsible for arranging accommodation for the clients in case they cannot go back to their country of origin due to COVID-19 and/or other pandemic outbreak-related issues (or any other issues) implemented in their country of origin or at enroute destinations.